Barbie’s Pet Salons
Terms & Conditions
Effective Date: September 14, 2026
By scheduling an appointment or using the services of Barbie’s Pet Salons, the pet owner or authorized representative agrees to the following terms and conditions.
1. Pet Owner Authorization
The customer confirms that they are the legal owner of the pet or have been authorized by the legal owner to approve grooming and related services.
The customer authorizes Barbie’s Pet Salons and its staff to perform the grooming services requested and to make reasonable grooming decisions based on the pet’s coat condition, temperament, safety, and overall well-being.
2. Health & Medical Conditions
Customers must inform Barbie’s Pet Salons of any known medical conditions, allergies, injuries, skin conditions, behavioral concerns, medications, recent surgeries, seizures, heart conditions, or other health concerns before services begin.
Grooming can occasionally reveal or aggravate previously unnoticed medical or skin conditions. Barbie’s Pet Salons will make reasonable efforts to provide services safely but is not responsible for complications resulting from pre-existing conditions that were not caused by the salon.
3. Vaccinations & Communicable Conditions
Customers are responsible for ensuring their pets meet all vaccination requirements required by applicable law and salon policy.
Pets showing signs of contagious illness, parasites, fleas, ticks, coughing, vomiting, diarrhea, or other potentially infectious conditions may be refused service or sent home.
Additional fees may apply when flea or parasite treatment or additional sanitation is required.
4. Pet Behavior & Safety
Customers must disclose any history of:
* Biting
* Aggression
* Fear-based behavior
* Sensitivity to handling
* Grooming-related anxiety
* Difficulty around other animals or people
Barbie’s Pet Salons reserves the right to stop or modify a grooming service if continuing may create an unreasonable risk to the pet, groomer, staff, or others.
Additional handling fees may apply for pets requiring extra time, staff assistance, or special accommodations.
5. Matted Coats
Severe matting can cause discomfort, restrict circulation, conceal skin conditions, and make grooming more difficult.
When necessary for the pet’s safety and comfort, Barbie’s Pet Salons may recommend clipping or shaving a heavily matted coat rather than attempting extensive dematting.
The customer understands that removal of severe matting may expose redness, irritation, sores, bruising, parasites, or other conditions that were previously hidden.
Minor skin irritation or small abrasions can occasionally occur when removing tightly matted hair. Barbie’s Pet Salons will use reasonable professional care to minimize these risks.
Additional fees may apply for extensive matting or additional grooming time.
6. Grooming Results
Barbie’s Pet Salons will make reasonable efforts to achieve the grooming style requested by the customer.
However, results may vary depending on:
* Coat type and condition
* Matting
* Pet behavior
* Pet health
* Previous grooming
* Breed characteristics
* Safety considerations
Pet safety and comfort will take priority over cosmetic appearance.
7. Senior Pets & Pets With Medical Conditions
Senior pets and pets with medical conditions may be at greater risk of stress or complications during grooming.
Customers authorize Barbie’s Pet Salons to modify or discontinue services when staff believe continuing could negatively affect the pet.
8. Veterinary Care & Emergencies
If a pet experiences a medical emergency while in the salon, Barbie’s Pet Salons will make reasonable efforts to contact the owner or emergency contact.
If the owner cannot be reached and immediate care appears necessary, the customer authorizes Barbie’s Pet Salons to seek veterinary care for the pet.
The pet owner remains financially responsible for veterinary services unless the injury is determined to have resulted directly from negligence by Barbie’s Pet Salons.
9. Appointment Times
Appointment times are scheduled to allow sufficient time for grooming and pet care.
Completion times are estimates and may vary depending on the pet’s behavior, coat condition, service requirements, staffing, or other circumstances.
Customers will be contacted when their pet is ready for pickup.
10. Late Arrivals
Customers arriving late may need to modify or reschedule their appointment if there is not enough time to safely complete the scheduled service.
11. Cancellations & No-Shows
Barbie’s Pet Salons may require advance notice for appointment cancellations or changes.
Repeated late cancellations or missed appointments may result in:
* Cancellation fees
* Required deposits
* Prepayment for future appointments
* Restrictions on future scheduling
Any applicable cancellation policy will be communicated to the customer.
### 12. Pickup of Pets
Customers are expected to pick up their pets within a reasonable period after being notified that grooming is complete.
Additional daycare or extended-stay fees may apply when pets remain at the salon for an extended period.
13. Pricing
Prices may vary depending on:
* Breed
* Size
* Coat condition
* Matting
* Behavior
* Grooming complexity
* Length of service
* Special handling requirements
* Additional services requested
Any quote given before physically examining the pet should be considered an estimate.
14. Satisfaction With Services
If a customer has a concern regarding a grooming service, Barbie’s Pet Salons should be contacted as soon as possible after the appointment.
The salon will make reasonable efforts to address legitimate concerns.
Refunds, complimentary adjustments, or service credits may be offered at the salon’s discretion depending on the circumstances.
15. Personal Property
Customers should remove unnecessary collars, accessories, clothing, or valuables before leaving their pet for grooming.
Barbie’s Pet Salons is not responsible for personal belongings that are lost, damaged, or left behind unless caused by salon negligence.
16. Photography & Social Media
Barbie’s Pet Salons may photograph pets during or after grooming for salon records, educational purposes, marketing, social media, or promotional materials.
Customers who do not want their pet photographed or used in promotional materials should notify the salon.
17. Refusal of Service
Barbie’s Pet Salons reserves the right to refuse or discontinue service when reasonably necessary for the safety or well-being of a pet, customer, employee, or other person.
18. Limitation of Responsibility
Pet grooming involves the handling of live animals and therefore carries inherent risks.
Barbie’s Pet Salons will exercise reasonable professional care when providing services.
To the extent permitted by law, Barbie’s Pet Salons is not responsible for injuries, medical complications, or losses resulting from undisclosed medical conditions, pre-existing conditions, unpredictable animal behavior, or circumstances outside the salon’s reasonable control.
Nothing in these Terms & Conditions is intended to waive responsibility for negligence or other liability that cannot legally be waived.
19. Changes to These Terms
Barbie’s Pet Salons may update these Terms & Conditions periodically.
The version in effect at the time services are provided will govern the customer’s appointment.
20. SMS Terms of Service
The Terms & Conditions must also include:
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at www.barbiespetsalons.com.
- Visit https://barbiespetsalons.com/privacy/ for privacy policy and https://barbiespetsalons.com/terms/ for Terms of Service.
-
Message and data rates may apply.
We get consent verbally by asking "Do you agree to receive conversations (external) text messages from Barbies Pet Salons. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://barbiespetsalons.com/privacy/ to see our privacy policy and https://barbiespetsalons.com/terms/ for our Terms of Service."