Terms & Conditions

1. Pet Owner Authorization

The customer confirms that they are the legal owner of the pet or have
been authorized by the legal owner to approve grooming and related services.

The customer authorizes Barbie’s Pet Salons and its staff to perform the
grooming services requested and to make reasonable grooming decisions
based on the pet’s coat condition, temperament, safety, and overall
well-being.

2. Health & Medical Conditions

Customers must inform Barbie’s Pet Salons of any known medical conditions,
allergies, injuries, skin conditions, behavioral concerns, medications,
recent surgeries, seizures, heart conditions, or other health concerns
before services begin.

Grooming can occasionally reveal or aggravate previously unnoticed
medical or skin conditions. Barbie’s Pet Salons will make reasonable
efforts to provide services safely but is not responsible for
complications resulting from pre-existing conditions that were not
caused by the salon.

3. Vaccinations & Communicable Conditions

Customers are responsible for ensuring their pets meet all vaccination
requirements required by applicable law and salon policy.

Pets showing signs of contagious illness, parasites, fleas, ticks,
coughing, vomiting, diarrhea, or other potentially infectious conditions
may be refused service or sent home.

Additional fees may apply when flea or parasite treatment or additional
sanitation is required.

4. Pet Behavior & Safety

Customers must disclose any history of:

• Biting
• Aggression
• Fear-based behavior
• Sensitivity to handling
• Grooming-related anxiety
• Difficulty around other animals or people

Barbie’s Pet Salons reserves the right to stop or modify a grooming
service if continuing may create an unreasonable risk to the pet,
groomer, staff, or others.

Additional handling fees may apply for pets requiring extra time,
staff assistance, or special accommodations.

5. Matted Coats

Severe matting can cause discomfort, restrict circulation, conceal skin
conditions, and make grooming more difficult.

When necessary for the pet’s safety and comfort, Barbie’s Pet Salons may
recommend clipping or shaving a heavily matted coat rather than
attempting extensive dematting.

The customer understands that removal of severe matting may expose
redness, irritation, sores, bruising, parasites, or other conditions
that were previously hidden.

Minor skin irritation or small abrasions can occasionally occur when
removing tightly matted hair. Barbie’s Pet Salons will use reasonable
professional care to minimize these risks.

Additional fees may apply for extensive matting or additional grooming time.

6. Grooming Results

Barbie’s Pet Salons will make reasonable efforts to achieve the grooming
style requested by the customer.

However, results may vary depending on:

• Coat type and condition
• Matting
• Pet behavior
• Pet health
• Previous grooming
• Breed characteristics
• Safety considerations

Pet safety and comfort will take priority over cosmetic appearance.

7. Senior Pets & Pets With Medical Conditions

Senior pets and pets with medical conditions may be at greater risk of
stress or complications during grooming.

Customers authorize Barbie’s Pet Salons to modify or discontinue
services when staff believe continuing could negatively affect the pet.

8. Veterinary Care & Emergencies

If a pet experiences a medical emergency while in the salon, Barbie’s
Pet Salons will make reasonable efforts to contact the owner or
emergency contact.

If the owner cannot be reached and immediate care appears necessary,
the customer authorizes Barbie’s Pet Salons to seek veterinary care
for the pet.

The pet owner remains financially responsible for veterinary services
unless the injury is determined to have resulted directly from
negligence by Barbie’s Pet Salons.

9. Appointment Times

Appointment times are scheduled to allow sufficient time for grooming
and pet care.

Completion times are estimates and may vary depending on the pet’s
behavior, coat condition, service requirements, staffing, or other
circumstances.

Customers will be contacted when their pet is ready for pickup.

10. Late Arrivals

Customers arriving late may need to modify or reschedule their
appointment if there is not enough time to safely complete the
scheduled service.

11. Cancellations & No-Shows

Barbie’s Pet Salons may require advance notice for appointment
cancellations or changes.

Repeated late cancellations or missed appointments may result in:

• Cancellation fees
• Required deposits
• Prepayment for future appointments
• Restrictions on future scheduling

Any applicable cancellation policy will be communicated to the customer.

12. Pickup of Pets

Customers are expected to pick up their pets within a reasonable
period after being notified that grooming is complete.

Additional daycare or extended-stay fees may apply when pets remain
at the salon for an extended period.

13. Pricing

Prices may vary depending on:

• Breed
• Size
• Coat condition
• Matting
• Behavior
• Grooming complexity
• Length of service
• Special handling requirements
• Additional services requested

Any quote given before physically examining the pet should be
considered an estimate.

14. Satisfaction With Services

If a customer has a concern regarding a grooming service, Barbie’s
Pet Salons should be contacted as soon as possible after the appointment.

The salon will make reasonable efforts to address legitimate concerns.

Refunds, complimentary adjustments, or service credits may be offered
at the salon’s discretion depending on the circumstances.

15. Personal Property

Customers should remove unnecessary collars, accessories, clothing,
or valuables before leaving their pet for grooming.

Barbie’s Pet Salons is not responsible for personal belongings that
are lost, damaged, or left behind unless caused by salon negligence.

16. Photography & Social Media

Barbie’s Pet Salons may photograph pets during or after grooming for
salon records, educational purposes, marketing, social media, or
promotional materials.

Customers who do not want their pet photographed or used in
promotional materials should notify the salon.

17. Refusal of Service

Barbie’s Pet Salons reserves the right to refuse or discontinue service
when reasonably necessary for the safety or well-being of a pet,
customer, employee, or other person.

18. Limitation of Responsibility

Pet grooming involves the handling of live animals and therefore
carries inherent risks.

Barbie’s Pet Salons will exercise reasonable professional care when
providing services.

To the extent permitted by law, Barbie’s Pet Salons is not responsible
for injuries, medical complications, or losses resulting from
undisclosed medical conditions, pre-existing conditions, unpredictable
animal behavior, or circumstances outside the salon’s reasonable control.

Nothing in these Terms & Conditions is intended to waive
responsibility for negligence or other liability that cannot
legally be waived.

19. Changes to These Terms

Barbie’s Pet Salons may update these Terms & Conditions periodically.

The version in effect at the time services are provided will govern
the customer’s appointment.